Dessole Resorts & Hotels became a subsidiary of Pegas Touristic in 2010. Special hotels and holiday villages offering marvelous concepts, locations and architectures.
Each of our hotels is operating under the brand name “Dessole” and offers a unique holiday experience in terms of quality and services oriented on high guest satisfaction levels.
Our adventure started with the golden sun of the desert and the magnificent Red Sea and now is becoming a leading brand for magnificent vacations in every destination with different cultural characteristics.
As Dessole family our priority is – our guests and our experienced team who value our brand. A secret of our success is a dynamic management team. As Dessole family, we focus on being a global brand, ensuring the standards of traditional hospitality, comfortable accommodation possibilities and high service quality.
Dessole; continues to be the right place for the extraordinary holiday currently located in Egypt, Greece and Vietnam.
QUALITY MANAGEMENT SYSTEM POLICY
“In order to be able to provide better quality and innovative services to our guests in the constantly developing, changing and growing tourism sector, and to become the leader of the sector, we do promise that we will stick to the principles of guest orientation, continuous improvement, respect for business values, valuing staff, collecting and giving importance to the environment and acting in accordance with the law.
Our targets are to have at least 95% guest satisfaction in internal customer satisfaction surveys, providing that personnel circulation does not exceed 5% per year, ensuring that 90% of the personnel are given training determined according to the annual training plan, that all internal audit and management oversight meetings to be held on scheduled dates and 99% error-free results from food sample analyzes
OUR BASIC VALUES
- Emphasis on institutionalization and branding
- To follow changing and renewed global tourism and hotel standards.
- To be open to constant change and development
- To adopt management understanding with targets.
- Guest focus.
- Being sensitive to and analyze guest requests and suggestions.
- Not compromising on quality.
- Emphasis on staff selection and training
- Working with a team spirit.
- Provide energetic and friendly service.
- Being respectful of the neighborhood and the community.
- To comply with law