We can predict what our guests may expect from a holiday and provide a splendid satisfaction-oriented service. Swandor Group with its 18 hotels located in Turkey, Greece, Vietnam, Thailand and Egypt does not simply offer a convenient and comfortable accommodation but will let you feel like home even though you are far away.
Swandor Hotels & Resorts is an award-winning hotel group operating in 5 countries offering comfortable accommodation possibilities at affordable prices. Brands operating under Swandor Group: PGS and DESSOLE. Both brands and all hotels have the same goal: deliver excellent service, remarkable value and high guest satisfaction level.
QUALITY MANAGEMENT SYSTEM POLICY
“In order to be able to provide better quality and innovative services to our guests in the constantly developing, changing and growing tourism sector, and to become the leader of the sector, we do promise that we will stick to the principles of guest orientation, continuous improvement, respect for business values, valuing staff, collecting and giving importance to the environment and acting in accordance with the law.
Our targets are to have at least 95% guest satisfaction in internal customer satisfaction surveys, providing that personnel circulation does not exceed 5% per year, ensuring that 90% of the personnel are given training determined according to the annual training plan, that all internal audit and management oversight meetings to be held on scheduled dates and 99% error-free results from food sample analyzes.
OUR BASIC VALUES
- Emphasis on institutionalization and branding
- To follow changing and renewed global tourism and hotel standards.
- To be open to constant change and development
- To adopt management understanding with targets.
- Guest focus.
- Being sensitive to and analyze guest requests and suggestions.
- Not compromising on quality.
- Emphasis on staff selection and training
- Working with a team spirit.
- Provide energetic and friendly service.
- Being respectful of the neighborhood and the community.
- To comply with law