We can anticipate what our guests can expect from a vacation and offer excellent satisfaction-oriented service. Swandor Group, with its 8 hotels in Türkiye, Küba, Greece, Vietnam, Thailand, will not only offer you a convenient and comfortable stay, but will make you feel at home, even if you are far away.
Swandor Hotels & Resorts, is an award-winning hotel group that offers comfortable accommodation possibilities with the right prices and that carries out activities in 5 countries. The brands that carry out activities in its Swandor Group body; PGS and DESSOLE. Both brands and all hotels have the same objective; the perfect, considerable service and high customer satisfaction.
QUALITY MANAGEMENT SYSTEM POLICY
"We are committed to being able to offer innovative and high-quality services to our guests in the continuously developing and changing tourism sector and to abide by the principles of guest focus in order to be a leader in the sector, act appropriately to the laws and give importance to the environment. environment and give value to staff, respect for work values, continuous improvement.
Our objectives are to ensure the satisfaction of internal clients of all kinds, to ensure that they take the training determined according to the annual education plan of a minimum of 90% of client satisfaction, on the condition that the circulation of personnel in the internal customer satisfaction surveys. 99% error-free results of the inspection and surveillance meetings of the management and analysis of food samples that will be carried out on the scheduled dates.
OUR CORE VALUES
Emphasis on institutionalization and branding.
Follow the changing and renewed world standards of tourism and hospitality.
Be open to change and continuous development
Adopt the understanding of management with objectives.
Be sensitive to guest requests and suggestions and analyze them.
Without compromising quality.
Emphasis on the selection and training of personnel.
Work with team spirit.
Provide energetic and friendly service.
Be respectful of the neighborhood and society.
obey the law